Question 1

How is Priority Court priced?

Accepted Answer

Pricing is set per club. Performance centres vary enough — in member count, surface mix, programmes you actually run — that a published rate card wouldn't do them justice. Talk to us about your centre and we'll send a written quote.

Question 2

How do we move our existing members across?

Accepted Answer

You send us a spreadsheet — name, email, tier, coach assignment if any — and we import it. For most clubs the entire roster lands in one pass. Members receive a single welcome email with a one-tap installer link for the iOS and Android home-screen app.

Question 3

Can it be customised to how our centre runs?

Accepted Answer

Tier ladders, court reservations, coach rosters, programme definitions, accent colour, club name and logo are all per-club configuration — set once at onboarding, edited anytime by your admin.

Question 4

Who supports us once we're live?

Accepted Answer

The founder, directly, by email and on a shared channel of your choice. There is no tier-one support queue. Bugs that affect live bookings are treated as priority and patched same-day where possible.

Question 5

Is our data secure?

Accepted Answer

UK-hosted on Supabase London. Per-club isolation enforced at the database row level, with reproducible probes verifying it. Encrypted in transit and at rest. UK GDPR compliant; DPA available on signing.